Frequently Asked Questions (FAQ)

Purchasing and Shipping

How do I purchase trophies, medals, or awards on Viva Sourcing?
To purchase, browse our catalog to find the items you like, add them to your cart, proceed to checkout, and complete your payment. Once the order is confirmed, it will be prepared for shipping according to our delivery schedule.
When will I receive my order after purchase?
Delivery times vary based on your location and the shipping method selected. Generally, orders are shipped within 3-5 business days, with delivery taking an additional 5-15 business days. You will receive a tracking number to follow your order's progress.
How are trophies, medals, and awards shipped?
Our products are securely packaged and shipped via reputable international carriers to ensure they arrive in excellent condition. You can track your shipment using the tracking number provided after dispatch.
Are there shipping fees involved?
Yes, shipping fees depend on the size and weight of your order as well as the delivery location. We strive to provide the most cost-effective shipping options for our customers.

Can I customize my trophies and awards?
Absolutely! We offer customization options for many of our products. During the checkout process, you will have the opportunity to specify engravings, designs, and other personalized features.

What materials are used in your products?
We use a variety of high-quality materials, including metal, acrylic, and crystal, to craft our trophies and awards. Specific materials used can be found in the product descriptions on our website.
How can I get help if I have a problem with my order?
If you encounter any issues with your order, please contact our customer support team. We are committed to providing excellent customer service and resolving any problems promptly.

If your question isn't covered here, please don't hesitate to reach out to us. We're always happy to help!