Delivery Policy

At Viva Sourcing, we are committed to ensuring that your trophies, medals, and awards are delivered promptly and securely. Here’s how our delivery process works:

• Packaging: All items are carefully packaged to prevent damage during transit. Our robust packaging standards are designed to ensure that your orders arrive in pristine condition.
• Shipping Partners: We use reputable international shipping partners to handle the delivery of your orders. You will receive a tracking number once your order is dispatched, allowing you to monitor its progress.
• Delivery Times: Delivery times vary depending on the destination. Generally, orders are shipped within 3-5 business days, and delivery can take an additional 5-15 business days depending on your location.
• Customs and Duties: For international deliveries, customers are responsible for any customs duties and taxes imposed by their country's customs regulations. We endeavor to provide all necessary documentation to facilitate smooth customs clearance.
• Customer Support: Should you encounter any issues with your delivery, our customer support team is here to help. Please contact us, and we will work diligently to resolve any problems and ensure your satisfaction.

Please note, shipping fees are calculated based on the weight of the order and the delivery location. We strive to provide the most cost-effective and reliable shipping options for all our customers.

We reserve the right to update this delivery policy at any time. We recommend reviewing it periodically to stay informed about how we deliver our digital products to you.

For any questions regarding our delivery policy, please don't hesitate to reach out to us for assistance.